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Legislative Mandate of PRASA

Legal Succession Act

PRASA as an arm of the National Department of Transport, the shareholder, primary focus is to focus on the mandate as contained the Legal Succession to the South Africa Transport Services (“SATS”) Act of 1989 as amended in November 2008.

The main object and the main business of the Agency are to—

  • ensure that, at the request of the Department of Transport, rail commuter services are provided within, to and from the Republic in the public interest; and
  • provide, in consultation with the Department of Transport, for long haul passenger rail and bus services within, to and from the Republic in terms of the principles set out in section 4 of the National Land Transport Transition Act, 2000 (Act No. 22 of 2000).

The second object and secondary business of PRASA is that the Agency, PRASA shall generate income from the exploitation of assets acquired by it.

A further requirement is that, in carrying out its object and business, PRASA shall have due regard to key government social, economic and transport policy objectives.

Vision

To be South Africa’s Number One Public Transport Operator.

Two fundamental principles underpin the vision:-

  • Integration – PRASA should facilitate integrating individuals and communities, enabling a better quality of life through access to socio-economic opportunities.
  • Mobility Solutions – PRASA should connect individuals and communities through the provision of public transport solutions that are founded on an integrated network of mobility routes.

Mission

To Strive for Service Excellence, Innovation and Modal Integration for Sustainable Public Transport Solutions

The mission reflects three key intentions:-

  • Service excellence – superior performance that is safe, reliable and affordable, provide a dignified travel experience that makes a lasting impression, and builds brand loyalty – both internally (employees) and externally (customers) – that adds benefit to the passenger.
  • Sustainability - a focus on sustainable development in business that considers not just the financial ‘bottom line’ of prosperity and profit, but also environmental quality and social equity.
  • Modal Integration – reframing the basis of business delivery, favouring innovation, seamless integration and partnerships

Values

The values that will guide PRASA, underpinning the performance ethos of the organization have been derived via Group wide workshops involving all units and all levels of staff. The premise of the values is to deliver service excellence, productive staff and business growth. The values are:

  • Fairness and Integrity
    Treating our customers and our colleagues the same as we would like to be treated.
  • Service Excellence
    Provide the kind of service that ensures that our customer leaves with a smile.
  • Performance Driven
    Developing the ability to venture into new breakthrough areas of opportunity whilst offering quality products to our customers.
  • Safety
    Ensuring our customers and colleagues enjoy their journey and arrive safely and refreshed.
  • Communication
    Sharing information with our customers and colleagues in an open and honest way
  • Teamwork
    Working together with our customers to achieve a common goal and recognising each other’s worth.
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