Legislative Mandate of PRASA
Legal Succession Act
PRASA as an arm of the National Department of Transport, the shareholder, primary
focus is to focus on the mandate as contained the Legal Succession to the South
Africa Transport Services (“SATS”) Act of 1989 as amended in November 2008.
The main object and the main business of the Agency are to—
- ensure that, at the request of the Department of Transport, rail commuter services
are provided within, to and from the Republic in the public interest; and
- provide, in consultation with the Department of Transport, for long haul passenger
rail and bus services within, to and from the Republic in terms of the principles
set out in section 4 of the National Land Transport Transition Act, 2000 (Act No.
22 of 2000).
The second object and secondary business of PRASA is that the Agency, PRASA shall
generate income from the exploitation of assets acquired by it.
A further requirement is that, in carrying out its object and business, PRASA shall
have due regard to key government social, economic and transport policy objectives.
To be South Africa’s Number One Public Transport Operator.
Two fundamental principles underpin the vision:-
- Integration – PRASA should facilitate integrating individuals and communities,
enabling a better quality of life through access to socio-economic opportunities.
- Mobility Solutions – PRASA should connect individuals and communities through
the provision of public transport solutions that are founded on an integrated network
of mobility routes.
To Strive for Service Excellence, Innovation and Modal Integration for Sustainable
Public Transport Solutions
The mission reflects three key intentions:-
- Service excellence – superior performance that is safe, reliable and affordable,
provide a dignified travel experience that makes a lasting impression, and builds
brand loyalty – both internally (employees) and externally (customers) – that adds
benefit to the passenger.
- Sustainability - a focus on sustainable development in business that considers
not just the financial ‘bottom line’ of prosperity and profit, but also environmental
quality and social equity.
- Modal Integration – reframing the basis of business delivery, favouring innovation,
seamless integration and partnerships
The values that will guide PRASA, underpinning the performance ethos of the organization
have been derived via Group wide workshops involving all units and all levels of
staff. The premise of the values is to deliver service excellence, productive staff
and business growth. The values are:
- Fairness and Integrity
Treating our customers and our colleagues the same as we would like to be treated.
- Service Excellence
Provide the kind of service that ensures that our customer leaves with a smile.
- Performance Driven
Developing the ability to venture into new breakthrough areas of opportunity whilst
offering quality products to our customers.
Ensuring our customers and colleagues enjoy their journey and arrive safely and
Sharing information with our customers and colleagues in an open and honest way
Working together with our customers to achieve a common goal and recognising each